SnowBridgeAcademy
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Lesson 3 of 32 min

Where to track

In the portal

  • IDDO: each contract shows progress toward the goal and the next release.
  • Statement: each release appears as an entry in USD balance.
  • Notifications: with alerts turned on, you are notified when the release goes out.

If the release did not appear

  1. Check if today is the right date and if it is past 8 AM (UTC−3).
  2. Check if the date fell on a weekend.
  3. If it still did not appear, open a ticket in Support with the IDDO number.

Summary

  • The next release appears on the screen for each IDDO.
  • Before opening a ticket, check the date, time and day of the week.

Quick check

Where does the release appear after it goes out?
Today is the 10th, 7:30 AM, Monday. The release has not gone out yet. Why?