After confirming, the withdrawal goes through a few stages.
Status
- Under review or in queue: the withdrawal was recorded and awaits processing.
- Paid or sent: the amount has left. In crypto, you can open the transaction on the network.
- Returned: something prevented the send and the amount returned to your balance.
Receipt
Every completed withdrawal generates a receipt with the amount and total fee, which you can share.
Need help?
Open a ticket in Support with the date and amount. Never send your password or verification code.
Summary
- The withdrawal status is in the statement.
- If something prevents the send, the amount returns to your balance.